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Customer Grievance Policy
In Order to address Customer Queries and complaints up to satisfaction paykio has established 2 Levels of Customer Support Desk.
Level 1 : Support Ticket/Mail Us/ Contact Us
Paykio has 24X7 Support ticket where a customer can call for any query, feedback, or complaint, the support is available 10:00 AM to 6 PM Monday to Sunday
Level 2: Grievance Redressal Officer
PayKio aims to resolve all complaints at the first point of contact. In case customer don't get satisfactory resolution of their query / complaint at the customer service centre they can get in touch with our Grievance Officer with complaint reference number and details of grievance.
Email at: [email protected]/[email protected]
Working Hours: 9:30 AM to 6:30 PM (except National Holiday – Monday - Friday)
Turn-around-Time: 3 Business days from the date of receipt.